Refund policy

Thank you for shopping at LifeSage Market. We want you to feel confident and beautiful with every purchase. Because we partner with global suppliers to bring you high-quality items at the best value, please review our policy carefully regarding returns, refunds, and exchanges.

1. Returns Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. Non-Returnable Items (Hygiene & Safety)

Due to the personal nature of our products, certain items cannot be returned for health and hygiene reasons once opened or used:

  • Skincare & Beauty Products: Creams, lotions, and makeup items cannot be returned if opened, unsealed, or tested.
  • Hair Oils: Opened or used bottles of hair oil cannot be accepted for return.
  • Wigs: Wigs can only be returned if they are unworn, unstyled, in their original factory condition, with all tags and lace uncut. Wigs that show signs of wear, odor, or alteration will not be accepted.

3. How to Start a Return

To start a return, you can contact us at support@lifesagemarket.com. If your return is accepted, we will provide instructions on where to send your package.

Please note that because we operate as a global online market, items must be sent back to our designated fulfillment center address provided by our support team, rather than the return address on the original shipping label.

4. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.